For the past week or two, we’ve been having a problem with a slow leak in one of our tires. Well, at least, it was a slow leak until this weekend, when it turned into a fast leak, and we’re going to have to get it fixed tomorrow. In the meantime, we’ve stopped at a… Read More: Taking the “service” out of “service station” »
Apparently it’s a good week for customer service. Following up on my compliment to CVS, I also want to single out the Shaw’s at 1065 Commonwealth Avenue in Boston. Here’s the letter I sent them through their Web site: Greetings, I want to commend the performance of the cashier, [name elided], who rang up my… Read More: Kudos to Shaw’s »
We go through a lot of Pampers diapers, so we buy them in large-count packs to save money. At CVS, we always buy the larger “Jumbo” size. At least, we did until recently, when the Jumbo packs suddenly disappeared from the shelves, leaving only the smaller “Mega” size, whose per-diaper cost is 11% higher. After… Read More: CVS hits it out of the park »
Citizens Bank “upgraded” their online banking site over the past two weekends. This morning, when I attempted to log in, here’s what I experienced: 30 seconds to load the initial login page 72 seconds to load the identity verification page (i.e., “you’re using a computer without one of our cookies already in its browser cache,… Read More: Citizens Bank screws the pooch on weekend “upgrade” »
I was delighted to discover a few days ago that the problem with the MBTA’s on-line route data that I’ve been trying to get the T to fix for over six years and almost got arrested over is now fixed in Google Maps. Alas, it’s still wrong in the MBTA’s own Trip Planner. Go figure.
(I just sent this letter to Matt Fleury, the president and CEO of the Connecticut Science Center.) Mr. Fleury, On Friday, August 21, my family and I were “stranded” in Hartford for the weekend. We are observant Jews, and therefore riding in cars is forbidden to us during the Sabbath, from Friday evening through Saturday… Read More: Welcome to the Connecticut Science Center. Now go away! »
August 27, 2009 [name elided] Hotel Manager Hartford Marriott Downtown Dear Mr. [name elided], I am writing to compliment your hotel and its staff for a wonderful recent stay by my family.
From “MBTA announces latest arrival: Google mapping tool for riders“: But not everyone at yesterday’s news conference was trumpeting the partnership. Jonathan Kamens, 39, of Brighton said Google Maps’s public transit routes are faulty because they rely on schedules provided by the MBTA, which are sometimes wrong. Kamens, a software engineer, said his complaints to… Read More: Brief mention in the Boston Globe »
“For two years, I have been attempting to eliminate junk mail from my mailbox. In addition to signing up for the Direct Marketing Association’s “do not mail” list, I have contacted every single entity that has sent me junk mail, literally hundreds of them, and asked them to remove me from their lists. I can count on one hand the number of entities who have been incapable of honoring my request. Same on you for being one of them.
“I’ve spent so much time and effort combating junk mail because it is a huge scourge on the environment, and I actually care about the future of our planet. Apparently, your company does not.
“I will, of course, be posting this letter on my blog and encouraging all those who read it to shop elsewhere. Why should we patronize a store which thinks nothing of ignoring its customers’ wishes and destroying the environment?”
I recently set out to find a decent IMAP client for my BlackBerry Bold, since although the BlackBerry has native IMAP support, my employer’s IT department has disabled it. I found two to consider: LogicMail, which is free, and Tiggit Mail, which costs $30. Both are under active development. I evaluated them and found them both… Read More: Tiggit Mail: Good program, great author »