St. Elizabeth’s apparently faster at responding to complaints than treating patients

The letter I posted on my blog earlier today was mailed this morning. My wife received a call from someone at St. Elizabeth’s at 3:15 today: “… I just wanted to let you know that we received your letter and are looking into it….” My letter obviously didn’t make it through the mail from my… Read More: St. Elizabeth’s apparently faster at responding to complaints than treating… »

St. Elizabeth’s Hospital (Boston) ER: wait 0 minutes to be seen, 9 days to be treated

January 26, 2010 John Holiver, President St. Elizabeth’s Medical Center 736 Cambridge Street Brighton, MA 02135 Dear Mr. Holiver, My wife, A… Kamens, was treated in your emergency room (ER) early in the morning on Sunday, January 17. The doctor who treated her told her to seek follow-up care with her primary care physician (PCP),… Read More: St. Elizabeth’s Hospital (Boston) ER: wait 0 minutes to be… »

Honda Village is still at it; let’s see if the threat of a class-action lawsuit will put a stop to it!

[You can read the whole series of Honda Village postings here.] January 22, 2010 Ray Ciccolo Village Automotive Group 75 North Beacon Street Allston, MA 02134-1912 Dear Mr. Ciccolo, Once again, I find myself sending you a M.G.L. Chapter 93a letter because of Honda Village’s deceptive trade practices. In June 2009, Honda Village started sending… Read More: Honda Village is still at it; let’s see if the… »

Congressman Robert Wexler ignores spam complaint, continues to bombard my inbox

Last November, I posted on my blog a copy of a letter which I faxed to Congressman Robert Wexler, in which I chastised him for giving my email address (which I gave him when I made a donation to his campaign, so that he could send me a receipt) to another politician’s campaign and demanded… Read More: Congressman Robert Wexler ignores spam complaint, continues to bombard my… »

New Massachusetts unemployment insurance employer Web site crashes and burns upon launch

(Simulblogged at universalhub.com.) The Commonwealth of Massachusetts has a convoluted(*) unemployment insurance system, under which employers are required to make various quarterly and annual filings and quarterly payments involving at least two different state agencies. This system is administered by the Department of Unemployment Assistance (DUA), who decided to replace their old, paper-based system with… Read More: New Massachusetts unemployment insurance employer Web site crashes and burns… »

Frank Shaw / Vanguard Realty: Another junk-mailing Realtor

I first asked Frank Shaw at Vanguard Realty in Brighton, MA to stop sending me junk mail in January 2008, through a contact form on his Web site.  He ignored me. More junk mail arrived in late March, so I asked him again, this time using both the form and a phone call. He sent… Read More: Frank Shaw / Vanguard Realty: Another junk-mailing Realtor »

Family “Letters to the Editor” Score: +1

In today’s Boston Herald: Learn from Israel Monday, January 11, 2010 The Israelis do not use racial profiling for airport security (“European response mixed to new U.S. security demands,” Jan. 4). They use profiling, which includes patterns of behavior, coordination of intelligence and sophisticated modeling of which country of origin as but one factor. Interviews… Read More: Family “Letters to the Editor” Score: +1 »